Tom Davenport knocked together an interesting [summary of CC tools](http://blogs.hbr.org/cs/2012/08/a_few_weeks_ago_i.html) that has some cursory analysis and applications. Worth a quick gander. Interesting also are some of the comments. It is amusing to see that the common angst of datawarehousing is still coming to new audiences as this drive towards larger adoption of data-centricity continues, namely *we need common definitions*. Ahh, ontology. A book that is referenced and praised in the comments that I haven’t read yet is [Customer Worthy](http://www.amazon.com/Customer-Worthy-everyone-organization-Think/dp/0981986919/ref=sr_1_1?ie=UTF8qid=1345216632sr=8-1keywords=Customer+Worthy%2C+Why+and+How+Everyone+Must+Think+Like+a+Customer). Need to read this I think.